Returns & Refund Policy

Last Updated: January 22, 2026

At GadgetsEU, we want you to be completely satisfied with your purchase. As an EU-based consumer, you are protected by the legal right of withdrawal. Below you will find the details of our return and refund process.

1. 14-Day Right of Withdrawal

Under EU law, you have the right to withdraw from your purchase within 14 days from the day you received your order, without giving any reason. To exercise this right, you must inform us of your decision via a clear statement (e.g., an e-mail to our support team).

2. Return Conditions

To be eligible for a full refund, your item must meet the following criteria:

The item must be in the same condition that you received it.
The item must be in its original, unopened packaging.
Any protective seals must be intact (especially for hygiene-sensitive products).
You must provide the receipt or proof of purchase.

3. Cash on Delivery (COD) Refunds

Important for COD Customers: If you paid for your order via Cash on Delivery, our courier cannot provide an immediate cash refund at your doorstep. All refunds for COD orders will be processed via Bank Transfer (IBAN).

When requesting a return, please provide us with your full name and IBAN details so we can securely transfer your refund once the return is processed.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect upon arrival.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@gadgetseu.com so that we can evaluate the issue and make it right with a replacement or full refund.

6. Non-Returnable Items

Certain types of items cannot be returned, such as:

Personal care goods (hygiene products) if the seal is broken.
Customized or personalized items.
Items that have been heavily used or damaged by the customer.

7. Contact Information

For return requests and further assistance, please contact us at:

GadgetsEU Support Team
Email: support@gadgetseu.com
Return Address: ul. Floriańska 15, 31-019 Kraków, Poland